Sales Emails

Stores > Settings > ConfigurationSales > Sales Emails

General Settings

General Settings

Field Scope Description
Asynchronous sending Global Determines if sales emails are sent asynchronously. It is recommended that you enable Asynchronous sending. Options:
Disable(Default) Sales emails are sent when triggered by an event.
Enable(Recommended) Sales emails are sent at predetermined, regular intervals.

Order

Order

Field Scope Description
Enabled Store View When enabled, sends a transactional email for each order placed. Options include: Yes / No
New Order Confirmation Email Sender Store View Identifies the store contact that appears as the message sender. Default sender: Sales Representative
New Order Confirmation Template Store View Identifies the template that is sent to confirm new orders placed by customers. Default template: New Order
New Order Confirmation Template for Guest Store View Identifies the template that is sent to confirm new orders placed by guests. Default template: New Order for Guest
Send Order Email Copy To Store View Provides the email address of anyone to receive a copy of an order email. Separate multiple addresses with a comma.
Send Order Email Copy Method Store View Indicates the email method used to send the copy. Options include:
BccSends a blind courtesy copy by including the recipient in the header of the same email that is sent to the customer. The BCC recipient is not visible to the customer.
Separate EmailSends the copy as a separate email.

Order Comments

Order Comments

Field Scope Description
Enabled Store View When enabled, sends a transactional email for each order comment. Options include: Yes / No
Order Comment Email Sender Store View Identifies the store contact that appears as the message sender. Default sender : Sales Representative
Order Comment Email Template Store View Identifies the template that is sent when a comment is added to a customer order. Default template: Order Update
New Order Confirmation Template for Guest Store View Identifies the template that is sent when a comment is added to a guest order. Default template: Order Update for Guest
Send Order Email Copy To Store View Provides the email address of anyone to receive a copy of an order comment email. Separate multiple addresses with a comma.
Send Order Email Copy Method Store View Indicates the method used to send the copy. Options include:
BccSends a blind courtesy copy by including the recipient in the header of the same email that is sent to the customer. The BCC recipient is not visible to the customer.
Separate EmailSends the copy as a separate email.

Invoice

Invoice

Field Scope Description
Enabled Store View When enabled, sends a transactional email for each invoice generated. Options include: Yes / No
Invoice Email Sender Store View Identifies the store contact that appears as the message sender. Default sender: Sales Representative
Invoice Email Template Store View Identifies the template that is sent when an invoice is generated for a customer. Default template: New Invoice
Invoice Email Template for Guest Store View Identifies the template that is sent when an invoice is generated for a guest. Default template: New Invoice for Guest
Send Invoice Email Copy To Store View Provides the email address of anyone to receive a copy of an invoice email. Separate multiple addresses with a comma.
Send Invoice Email Copy Method Store View Indicates the method used to send the copy. Options include:
BccSends a blind courtesy copy by including the recipient in the header of the same email that is sent to the customer. The BCC recipient is not visible to the customer.
Separate EmailSends the copy as a separate email.

Invoice Comments

Invoice Comments

Field Scope Description
Enabled Store View When enabled, sends a transactional email for each invoice comment. Options include: Yes / No
Invoice Comment Email Sender Store View Identifies the store contact that appears as the message sender. Default sender: Sales Representative
Invoice Comment Email Template Store View Identifies the template that is sent when a comment is added to a customer invoice. Default template: Invoice Update
Invoice Comment Email Template for Guest Store View Identifies the template that is sent when a comment is added to a guest invoice. Default template: Invoice Update for Guest
Send Invoice Comment Email Copy To Store View Provides the email address of anyone to receive a copy of an invoice comment email. Separate multiple addresses with a comma.
Send Invoice Comments Email Copy Method Store View Indicates the email method used to send the copy. Options include:
BccSends a blind courtesy copy by including the recipient in the header of the same email that is sent to the customer. The BCC recipient is not visible to the customer.
Separate EmailSends the copy as a separate email.

Shipment

Shipment

Field Scope Description
Enabled Store View When enabled, sends a transactional email for each shipment generated. Options include: Yes / No
Shipment Email Sender Store View Identifies the store contact that appears as the sender of the message. Default sender: Sales Representative
Shipment Email Template Store View Identifies the template that is sent when a shipment is generated for a customer. Default template: New Shipment
Shipment Email Template for Guest Store View Identifies the template that is sent when a shipment is generated for a guest. Default template: New Shipment for Guest
Send Shipment Email Copy To Store View Provides the email address of anyone who should receive a copy of a shipment email. Separate multiple addresses with a comma.
Send Shipment Email Copy Method Store View Indicates the method used to send the copy. Options include:
BccSends a blind courtesy copy by including the recipient in the header of the same email that is sent to the customer. The BCC recipient is not visible to the customer.
Separate EmailSends the copy as a separate email.

Shipment Comments

Shipment Comments

Field Scope Description
Enabled Store View When enabled, sends a transactional email for each shipment comment. Options include: Yes / No
Shipment Comment Email Sender Store View Identifies the store contact that appears as the message sender. Default sender: Sales Representative
Shipment Comment Email Template Store View Identifies the template that is sent when a comment is added to a customer shipment. Default template: Shipment Update
Shipment Comment Email Template for Guest Store View Identifies the template that is sent when a comment is added to a guest shipment. Default template: Shipment Update for Guest
Send Shipment Comment Email Copy To Store View Provides the email address of anyone to receive a copy of a shipment comment email. Separate multiple addresses with a comma.
Send Shipment Comments Email Copy Method Store View Indicates the email method used to send the copy. Options include:
BccSends a blind courtesy copy by including the recipient in the header of the same email that is sent to the customer. The BCC recipient is not visible to the customer.
Separate EmailSends the copy as a separate email.

Credit Memo

Credit Memo

Field Scope Description
Enabled Store View Activates the transactional email for each credit memo generated. Options include: Yes / No
Credit Memo Email Sender Store View Identifies the store contact that appears as the sender of the message. Default sender: Sales Representative
Credit Memo Email Template Store View Identifies the template that is sent when a credit memo is generated for a customer. Default template: New Credit Memo
Credit Memo Email Template for Guest Store View Identifies the template that is sent when a credit memo is generated for a guest. Default template: New Credit Memo for Guest
Send Credit Memo Email Copy To Store View Provides the email address of anyone who should receive a copy of a credit memo email. Separate multiple addresses with a comma.
Send Credit Memo Email Copy Method Store View Indicates the method used to send the copy. Options include:
BccSends a blind courtesy copy by including the recipient in the header of the same email that is sent to the customer. The BCC recipient is not visible to the customer.
Separate EmailSends the copy as a separate email.

Credit Memo Comments

Credit Memo Comments

Field Scope Description
Enabled Store View When enabled, sends a transactional email for each credit memo comment. Options include: Yes / No
Credit Memo Comment Email Sender Store View Identifies the store contact that appears as the message sender. Default sender: Sales Representative
Credit Memo Comment Email Template Store View Identifies the template that is sent when a comment is added to a customer credit memo. Default template: Credit Memo Update
Credit Memo Comment Email Template for Guest Store View Identifies the template that is sent when a comment is added to a guest credit memo. Default template: Credit Memo Update for Guest
Send Credit Memo Comment Email Copy To Store View Specifies the email address of anyone to receive a copy of a credit memo comment email. Separate multiple addresses with a comma.
Send Credit Memo Comments Email Copy Method Store View Indicates the email method used to send the copy. Options include:
BccSends a blind courtesy copy by including the recipient in the header of the same email that is sent to the customer. The BCC recipient is not visible to the customer.
Separate EmailSends the copy as a separate email.

RMA

RMA

Field Scope Description
Enabled Store View Activates email notification for each RMA generated. Options: Yes / No
RMA Email Sender Store View Identifies the store contact that appears as the sender of the message. Default value: Sales Representative
RMA Email Template Store View Determines the email template that is used for the notification sent when an RMA is generated for a customer. Default template: New RMA
RMA Email Template for Guest Store View Determines the template that is sent when an RMA is generated for a guest. Default template: New RMA for Guest
Send RMA Email Copy To Store View Provides the email address of anyone who should receive a copy of an RMA email. Separate multiple addresses with a comma.
Send RMA  Email Copy Method Store View Indicates the method used to send the copy. Options:
BccSends a blind courtesy copy by including the recipient in the header of the same email that is sent to the customer. The BCC recipient is not visible to the customer.
Separate EmailSends the copy as a separate email.

RMA Authorization

RMA Authorization

Field Scope Description
Enabled Store View When enabled, sends an email notification for each RMA authorization. Options: Yes / No
RMA Authorization Email Sender Store View Identifies the store contact that appears as the message sender. Default value: Sales Representative
RMA Authorization Email Template Store View Determines the email template that is used when an RMA authorization notification is sent. Default template: RMA Authorization
RMA Authorization Email Template for Guest Store View Determines the template that is used when an RMA authorization notification is sent to a guest. Default template: RMA Authorization for Guest
Send RMA Authorization Email Copy To Store View Provides the email address of anyone to receive a copy of an RMA authorization email. Separate multiple addresses with a comma.
Send RMA Authorization Email Copy Method Store View Indicates the email method used to send the copy. Options:
BccSends a blind courtesy copy by including the recipient in the header of the same email that is sent to the customer. The BCC recipient is not visible to the customer.
Separate EmailSends the copy as a separate email.

RMA Admin Comments

RMA Admin Comments

Field Scope Description
Enabled Store View When enabled, sends an email notification for each RMA Admin comment. Options: Yes / No
RMA Comment Email Sender Store View Identifies the store contact that appears as the message sender. Default value: Sales Representative
RMA Comment Email Template Store View Determines the email template that is used when an Admin adds a comment to an RMA for a customer. Default template: RMA Admin Comments
RMA Comment Email Template for Guest Store View Determines the template that is used when an Admin adds a comment to an RMA for a guest. Default template: RMA Admin Comments for Guest
Send RMA Comment Email Copy To Store View Provides the email address of anyone to receive a copy of the notification. Separate multiple addresses with a comma.
Send RMA Comments Email Copy Method Store View Indicates the email method used to send the copy. Options:
BccSends a blind courtesy copy by including the recipient in the header of the same email that is sent to the customer. The BCC recipient is not visible to the customer.
Separate EmailSends the copy as a separate email.

RMA Customer Comments

RMA Customer Comments

Field Scope Description
Enabled Store View When enabled, sends an email notification for each RMA customer comment. Options: Yes / No
RMA Comment Email Sender Store View Identifies the store contact that appears as the message sender. Default value: Customer Support
RMA Comment Email Recipient Store View Identifies the store contact that is the recipient of the customer comment email. Default value: Sales Representative.
RMA Comment Email Template Store View Determines the email template that is used when a customer adds a comment to an RMA. Default template: RMA Admin Comments
Send RMA Comment Email Copy To Store View Provides the email address of anyone to receive a copy of the notification. Separate multiple addresses with a comma.
Send RMA Comments Email Copy Method Store View Indicates the email method used to send the copy. Options:
BccSends a blind courtesy copy by including the recipient in the header of the same email that is sent to the customer. The BCC recipient is not visible to the customer.
Separate EmailSends the copy as a separate email.