Abandoned Carts

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Abandoned Cart Program

Abandoned Cart Program

Field Scope Description
Enrol abandoned cart to Store View Determines the CartInsight program that is triggered when a cart is abandoned. This option is disabled until an active abandoned cart program is available in your Engagement Cloud account. Options: (Available programs)
Enrol abandoned cart after Store view Determines the length of delay before an abandoned cart is enrolled in the program. Options: 15 minutes / 30 minutes / 1 hour / 6 hours / 12 Hours

Customers Email series

Customers

Field Scope Description
Abandoned Cart 1    
Enabled/Disabled Store View Activates the first in your series of abandoned cart campaigns that is sent to customers when a cart is abandoned. Options: Enable / Disable
Send After (min) Store View Specifies the length of delay after a cart is abandoned before the first message is sent. Options: 15 Minutes / 20 Minutes / 25 Minutes / 30 Minutes / 40 Minutes / 50 Minutes / 60 Minutes
Campaign to Send Store View Identifies the first campaign that is sent to the abandoned cart owner. Options: (Available campaigns)
Abandoned Cart 2    
Enabled/Disabled Store View Activates the second in your series of abandoned cart campaigns that is sent to customers when a cart is abandoned. Options: Enable / Disable
Send After (min) Store View Specifies the length of delay after a cart is abandoned before the second message is sent. Options: 15 Minutes / 20 Minutes / 25 Minutes / 30 Minutes / 40 Minutes / 50 Minutes / 60 Minutes
Campaign to Send Store View Identifies the second campaign that is sent to the abandoned cart owner. Options: (Available campaigns)
Abandoned Cart 3    
Enabled/Disabled Store View Activates the third in your series of abandoned cart campaigns that is sent to customers after a cart is abandoned. Options: Enable / Disable
Send After (min) Store View Specifies the length of delay after a cart is abandoned before the third message is sent. Options: 15 Minutes / 20 Minutes / 25 Minutes / 30 Minutes / 40 Minutes / 50 Minutes / 60 Minutes
Campaign to Send Store View Identifies the third campaign that is sent to the abandoned cart owner. Options: (Available campaigns)

Guests

Guests

Field Scope Description
Abandoned Cart 1    
Enabled/Disabled Store View Activates the first in your series of abandoned cart campaigns that is sent to guests when a cart is abandoned. Options: Enable / Disable
Send After (min) Store View Specifies the length of delay after a cart is abandoned before the first message is sent. Options: 15 Minutes / 20 Minutes / 25 Minutes / 30 Minutes / 40 Minutes / 50 Minutes / 60 Minutes
Campaign to Send Store View Identifies the first campaign that is sent to the abandoned cart owner. Options: (Available campaigns)
Abandoned Cart 2    
Enabled/Disabled Store View Activates the second in your series of abandoned cart campaigns that is sent to guests when a cart is abandoned. Options: Enable / Disable
Send After (min) Store View Specifies the length of delay after a cart is abandoned before the second message is sent. Options: 15 Minutes / 20 Minutes / 25 Minutes / 30 Minutes / 40 Minutes / 50 Minutes / 60 Minutes
Campaign to Send Store View Identifies the second campaign that is sent to the abandoned cart owner. Options: (Available campaigns)
Abandoned Cart 3    
Enabled/Disabled Store View Activates the third in your series of abandoned cart campaigns that is sent to guests after a cart is abandoned. Options: Enable / Disable
Send After (min) Store View Specifies the length of delay after a cart is abandoned before the third message is sent. Options: 15 Minutes / 20 Minutes / 25 Minutes / 30 Minutes / 40 Minutes / 50 Minutes / 60 Minutes
Campaign to Send Store View Identifies the third campaign that is sent to the abandoned cart owner. Options: (Available campaigns)