Magento Open Source 2.2.x

Exclusion Rules

An exclusion rule can be created to exclude abandoned cart and review emails from being sent under certain conditions. A rule describes the conditions that must be met to trigger the action. For example, a rule might exclude all abandoned carts with a subtotal that is equal or less than 10. To learn more, see Exclusion Rules in the dotmailer help centre.


Dotmailer Exclusion Rules

To add a new rule:

1. On the Admin sidebar, choose Marketing. Under Marketing Automation, choose Exclusion Rules. Then, tap Add New Rule.
2. On the Rule Information tab, do the following:
a. Enter a descriptive Rule Name.
b. Set Rule Type to one of the following:
  • Abandoned Cart Exclusion Rule
  • Review Email Exclusion Rule
c. Leave Status set to “Inactive” for now. You can later change it to “Active.”
d. Choose the Websites where the rule applies.

Rule Information
3. On the Conditions tab, set Conditions Combination Match to one of the following:
  • ANY
  • ALL

Exclusion Rule Conditions
4. Tap Add New Condition. Then, do the following:
a. Choose the Attribute that is the subject of the conditional statement.
b. Under Condition, choose the operator.
c. Enter the Value that is needed to complete the condition.

Conditions
d. For multiple conditions, tap Add New Condition. Then, repeat these steps.
5. When complete, tap Save.