System Reports

The system reporting tool gives you the ability take periodic full, or partial, snapshots of the system, and save them for future reference. You can compare performance settings before and after code development cycles, or changes to server settings. The system reporting tool can dramatically reduce the time spent preparing and submitting the information required by Support to begin an investigation.

From the System Reports grid, you can view and download existing reports, delete reports, and create new reports.

Manage System Reports

To access system reports:

  1. On the Admin sidebar, click System.

  2. Under Support choose System Report.

  3. To generate a new system report, click New Report. Then, do the following:

    • In the Groups list, select each set of information that you want to include in the report. By default, all groups are selected.

    • In the upper-right corner, click Create.

      It might take a few minutes for the report to generate.

  4. To view the report, click the View link at the end of the row.

  5. To download a report, click the Download link at the end of the row.

  6. To create a new report, click the New Report button. Then, do the following:

    • In the list, select the Groups of system information that you want to include in the report.

      Select Groups

    • Click Create to generate the report.

      It might take a few minutes for the report to generate, depending on the number of report types selected. When the report is ready, it appears at the top of the grid with the date and time generated.

      View System Report

  7. In the Action column of the grid, select one of the following:

    1. View
    2. Delete
    3. Download
  8. In the panel on the left, expand each section of the report to view the detail.

    General System Report Information

  9. To save the report as an HTML file, click Download. Then save the file to your computer.

  10. To view the report, open the download file in a browser. In the header, tap the control to jump to a specific section of the report.

System Reports

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Environment Environment Information
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