Updating an Order

After a customer places an order, it is sometimes necessary to edit the order, place it on hold, or cancel it entirely. When you change an order, the original order is canceled and a new order is generated. You can, however, change the billing or shipping address without generating a new order.

Edit Order

To edit an order:

  1. On the Admin sidebar, click Sales.

  2. In the Operations section, choose Orders.

  3. In the Action column for the order to be edited, click View.

  4. Click Edit.

  5. At the prompt, click OK to continue editing.

  6. Update the order as needed.

  7. Apply your changes:

    • To save changes made to the billing or shipping address, click Save.

    • To save changes made to line items, and reprocess the order, click Submit Order.

To place an order on hold:

If the customer’s preferred method of payment is not available, or if the item is temporarily out of stock, you can put the order on hold.

  1. In the Orders grid, find the pending order that you want to place on hold.

  2. In the Action column, click View.

  3. Click Hold to place the order on hold.

    Hold Order

To remove the hold on an order, edit the order. Then, click Unhold.

To cancel an order:

Canceling an order changes its status from Pending to Canceled.

  1. In the Orders grid, find the pending order to be canceled.

  2. In the Action column, click View.

  3. Click Cancel to cancel the order.

    Cancel Order

The status of the order is now Canceled.