Payment Failed Email
A notification is sent to the customer if the payment method that is chosen during checkout fails to complete the transaction.
Step 1: Update the Email Templates
Make sure that you have updated each email template to reflect your brand. For a complete list of templates, see: Email Template List.
Step 2: Configure the Payment Failed Emails
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On the Admin sidebar, click Stores.
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In the Settings section, choose Configuration.
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In the Sales section in the left panel, choose Checkout.
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Expand
the Payment Failed Emails section. Then, do the following:
- Set Payment Failed Email Sender to the store contact that appears as the sender of the message.
- Set Payment Failed Email Receiver to the store contact that is to receive notification of failed email transmissions.
- Set Payment Failed Template to the template that is used for the email that is sent when the payment method fails during checkout.
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In the Send Payment Failed Email Copy To field, enter the email address of anyone who is to receive a copy of the payment failed notification.
If sending a copy to multiple recipients, separate each address with a comma.
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Send Payment Failed Copy Method to one of the following:
- Bcc – Sends a “blind courtesy copy” by including the recipient in the header of the same email that is sent to the customer. The BCC recipient is not visible to the customer.
- Separate Email – Sends the copy as a separate email.
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Click Save Config.