Customer Sign In

Customer have easy access to their accounts from every page in your store. Depending on the configuration, customers can be redirected to their account dashboard, or continue shopping after they log in to their accounts.

If Amazon Pay is enabled for your store, customers who sign in with the credentials from their Amazon account can use the shipping addresses and payment methods that are available in their Amazon account during checkout. Login with Amazon requires customers to grant permission to share data from their Amazon accounts with your store.

Before company admins can sign in to their accounts, they must first set the password by clicking the link in the Welcome email. The system verifies that the company exists, and then checks the status of the company account. The sign-in process can proceed only if the company account is “active”.

If a CAPTCHA enabled in the configuration, the person must correctly complete a test that verifies them to be human, before gaining access to their accounts.

When customers forget their passwords, a reset link is sent to the email address that is associated with the account. The number of times a customer can try to enter a password, the number of minutes between attempts, the number of total attempts before the account is locked, and the length of the lockout is set in the Password Options configuration.

Sign In

To set your password before first sign in:

  1. Look for a Welcome email to arrive from the store. Then, follow the instructions and click the word “link” to set your password.

    Welcome Email

  2. Enter a New Password for your account. Then, enter it again to confirm.

    The password must include at least three of the following character types:

    • Lowercase characters (abc…)
    • Uppercase characters (ABC…)
    • Numbers (1234567890)
    • Special characters (!@#$…)
  3. Tap Set a New Password.

    Customer Login

  4. When the Customer Login page appears, enter your Email and Password. Then, tap Sign In to access your account dashboard.

    Account Dashboard

To sign in to your customer account:

  1. In the header of the store, click Sign in.

    Customer Login

  2. Enter your Email address and Password. Then, tap Sign in.

    If you can’t remember your password, click Forgot Your Password?. Then, follow the instructions to reset your password.

To sign in with Amazon:

  1. In the header of the store, click Sign in.

  2. Tap Login with Amazon.

    Login with Amazon

  3. When prompted to sign in, enter the email address and password for your Amazon buyer account.

    Enter Your Amazon Credentials

  4. To grant Amazon permission to share the following information from your account with the store when processing your purchases, tap Okay.

    • Your Name
    • Your Email Address
    • Shipping Addresses

      Grant Permission to Share Data