Sync Settings

Stores > Settings > ConfigurationSales >  Engagement Cloud > Sync Settings

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Address Book Mapping

Address Book Mapping

Field Scope Description
Allow non-subscribed contacts to be imported Website  
Add Customers To Website  
Add Subscribers To Website  
Add Guests To Website  

Sync

Sync

Select “Yes” for each sync type you want to enable. Each field displays a Click here for status link. Use this link to access a Contact sync Report and check data syncing between Magento and Engagement Cloud.

When enabling order synchronization for the first time there is an hour delay prior to importing the order information. This delay is in place to prevent order imports from failing due to missing contacts.

Field Scope Description
Customer Enabled Website Options: Yes / No
Guest Enabled Website Options: Yes / No
Subscriber Enabled Website Options: Yes / No
Order Enabled Website Options: Yes / No
Wishlist Enabled Website Options: Yes / No
Review Enabled Website Options: Yes / No
Catalog Enabled Website Options: Yes / No

Create Address Book

Create Address Book

Changing the address book for syncing your Magento contacts after you’ve already synced contacts to Engagement Cloud will reset all the contacts in Magento to re-sync to the new address book.

Field Scope Description
Address Book Name Website Enter a name for the new address book.
Visibility Website Set the visibility of the address book (Private / Public) Making the address book public means contacts are able to join or unsubscribe from it.

Click Create New Address Book. A message confirms the creation of the address book in your Engagement Cloud account.