Automation

Stores > Settings > ConfigurationSalesEngagement Cloud > Automation

Visitor Action Automation Enrolment

Visitor Action Automation Enrolment

For each type of contact that you want to automate enrollment, select the appropriate engagement cloud program.

Field Scope Description
New Customer Website Options: (List of programs)
New Subscriber Website Options: (List of programs)
First Customer Order Website Options: (List of programs)
Customer Order Website Options: (List of programs)
Guest Order Website Options: (List of programs)
Approved Review Website Options: (List of programs)
New Wishlist Website Options: (List of programs)

Order Status Automation Enrolment

Order Status Automation Enrolment

For each automated enrollment based on order status that you want to configure, add a new enrollment, select the order status, and assign an engagement cloud program.

Field Scope Description
Customer    
Order Status Website Options: Pending, Processing, Suspected Fraud, Complete, Closed, Canceled, On Hold
Automation Program Website (List of programs)
Action Website Click the trash icon to remove an enrollment item.
Add New Enrolment   Click to add a new enrollment item.

Review Settings

Review Settings

Field Scope Description
Enabled Website Determines if dotdigital reviews are enabled. Options: Yes / No
Allow review reminder for non-subscribed contacts Website Determines who receives review reminder emails. Options:
Yes - Sends review reminder email to contacts who haven’t opted in.
No - Limits reminder emails to contacts who have subscribed.
Order Status Website Determines the order status that triggers the reminder that is to be sent. Options: Pending, Processing, Suspected Fraud, Complete, Closed, Canceled, On Hold
Delay Period (Days) Website Determines the number of days after the order status setting goes into effect until the reminder email is sent. Options: 1 - 7, 16, 30, 60, 90
Campaign to send Website Identifies the campaign to be sent. Options: (List of campaigns)
Reviews Anchor Website  

Feefo Feedback Engine

Feefo Feedback Engine

Field Scope Description
Feefo Logon Website This is the website or domain used to set up your Feefo account.
Reviews Per Product Website Number of reviews to display per product
Logo Template (Optional) Website Name of the logo template.
Service Score URL Website This is a generated service score URL that will create an external dynamic content block providing your current Feefo score (this continually updates itself).
Product Reviews URL Website This is a generated product reviews URL that will get reviews for abandoned baskets/carts, based upon the reviews per product you set.