Magento Commerce, 2.2.x

RMA Workflow

  • Receive Request. Both registered customers and guests can request an RMA. You can also submit an RMA request from the Admin.

    RMA Issued. After considering the request, you can authorize it partially, completely, or cancel the request. If you authorize the return and agree to pay for the return shipment, you can create a shipment order from the Admin with a supported carrier.

    Merchandise Returned. The customer follows your shipping instructions and returns the merchandise to you,

    Receive Merchandise. You receive and approve the return partially or completely, or cancel the RMA.