Magento Commerce, 2.2.x

RMA Customer Experience

Customers can use either of the following to request an RMA from the storefront:

As a best practice, make sure ro include a description of your RMA requirements and process in the store’s policy.

To request an RMA:

1. In the footer, click Orders and Returns.
2. Enter the following:
  • Order ID
  • Billing Last Name
  • Email
3. Tap Continue.

Orders and Returns
4. Below the date, click Return.

Order Detail
5. Choose the Item to return. Then, enter the Quantity to Return.
6. Set Resolution to one of the following:
7. Set Item Condition to one of the following:
  • Unopened
  • Opened
  • Damaged
8. Set Reason to Return to one of the following:
  • Wrong Color
  • Wrong Size
  • Out of Service
  • Other

Create New Return