Magento Commerce, 2.2.x
Onboarding: Order Settings

Step 5 of 7 for Onboarding Amazon Sales Channel


If you are managing a store that is in "Active" or "Inactive" status, see Order Settings.

Order Settings define how Amazon orders are imported into and processed in Magento.

Beginning when you integrate Amazon Sales Channel with your Amazon Seller Central account during onboarding, Amazon orders import and create new orders in Amazon Sales Channel. Amazon orders are imported and create new orders when the Amazon sets the order status to "Unshipped." Orders that existed in Amazon in any status other than "Unshipped" prior to your store's integration will not import.

When an order is created on Amazon, it is not immediately imported into Amazon Sales Channel. Amazon assigns a "Pending" status to newly created orders. Once Amazon verifies the order and payment method, Amazon changes the order's status to "Unshipped." This status change triggers Amazon Sales Channel to import the order and create a corresponding order. Amazon Sales Channel creates a matching order that corresponds to the Amazon order. Orders created in Amazon Sales Channel display and can be managed in the Orders tab in Amazon Sales Channel Home.

To configure Order Settings:

1. Tap Order Settings in the onboarding progress bar.
2. For Import Amazon Orders (required), choose an option in the drop-down:
  • Disabled: Select this option if you do not want to create corresponding orders in Magento when new orders are received from Amazon. When this option is selected, all other fields on this screen are disabled.
  • Enabled: Select this option if you want to create corresponding Magento orders when new orders are received from Amazon. Magento orders are created based on Amazon status and stock levels.

"Enabled" must be selected to manage Amazon orders in Amazon Sales Channel. When "Disabled" is selected, your Amazon orders will display in the Orders tab but will not have a corresponding Magento order number and cannot be managed in Amazon Sales Channel. Information for these orders is for review only. You must manage these orders in your Amazon Seller Central account.

3. For Import Amazon Orders Into Magento Store (required), select which Magento Store the Amazon orders will be associated with when they are created in the Magento Order grid. The list of options in this drop-down is dependent on the Magento stores you have set up in your configuration. See Stores.
4. For Customer Creation, select an option in the drop-down. Options:
  • No Customer Creation (guest): Select this option if you do not want to create a customer account in Magento using the imported customer data from the Amazon order. When selected, this option tells Magento to process an imported Amazon order the same way it processes a guest checkout in Magento.
  • Build New Customer Account: Select this option if you want to create a New Customer Account in Magento using the customer data imported with the Amazon order. Selecting this option builds your customer database from your Amazon orders.
5. For Order Number Source, select an option in the drop-down. Options:
  • Build Using Magento Order Number: Select this option if you want to create a unique Magento order number for the corresponding Amazon order using the Magento incrementally-assigned order ID.
  • Build Using Amazon Order Number: Select this option if you want to create the Magento order number using the corresponding Amazon-assigned order number.

Once an order is imported, the Amazon Order Number and the Magento Order Number display in the Orders tab.

6. For Pending Orders (required), select an option in the drop-down. Options:
  • Do Not Reserve Quantity: Select this option when you do not want your Magento stock quantity affected by your Amazon orders. Select this option if you use Amazon for your fulfillmentThe process of managing customer shipments. process (FBA). When this option is selected and you receive an Amazon order, the quantity ordered will not affect your Magento stock quantity.
  • Reserve Quantity: Select this option when you want the order quantity in the Amazon order to be "reserved" in your Magento stock quantity. When this option is selected and you receive an Amazon order, the quantity ordered will "reserve" in your Magento stock quantity to prevent your Magento stock from "over selling."

Remember, Amazon orders do not import into and create new orders in Magento until Amazon verifies the order and payment method changes the order status to "Unshipped."

7. For Order Status (required), select an option from the drop-down. Options:
  • Default Order Status: Select this option when you want newly created orders imported from Amazon to be assigned your defined default order status for new orders. The default status for new orders (unless you have created a custom order status for new orders) is "Pending." See Processing Orders.
  • Custom Order Status: Select this option when you want newly created orders imported from Amazon to be assigned a status other than the default. When this option is selected, the Processing Order Status field enables for you to select the status you want to use for newly created orders imported from Amazon.
  • Processing Order Status: Select an option in the drop-down. The options that display in this field are based on the default status options in Magento. See Order Status. You can also create a custom order status to display here for selection. To create a custom order status, see Custom Order Status.


Order Settings

Continue to Step 6 of Onboarding

For information on Magento order creation based on Amazon and inventory status, see Order Settings.