Managing Your Account
The Klarna Merchant Portal makes it easy to manage orders, view transactions, and generate reconciliation reports. You can also manage your Klarna account settings, and add new users to your account.
Orders are captured with shipping details from the Magento AdminThe password-protected back office of your store where orders, catalog, content, and configurations are managed.. Klarna also supports post order processing for events such as cancellations, refunds, and fraud.
To manage orders:
|1.||Do one of the following:|
- In the main menu, choose Orders.
- On the Klarna dashboard, choose Orders.
|2.||Follow the instructions to do any of the following:|
|1.||To filter the list, set Status to one of the following:|
|2.||To find a specific order, enter any of the following into the Search for order box:|
- Customer name and email
- Merchant reference
- Klarna reference
- Order ID
|3.||To view the order detail, click the linked Klarna reference number in the first column.|
The amount of detail that is included in the report depends on your configuration. For example, if Fixed Product Taxes are enabled and applicable to the order, the amount appears in the product line item.
Post Processing Events
Sends cancel to Klarna.
Sends capture to Klarna.
Sends refund to Klarna.
If an approved order is later identified as fraudulent, Klarna requests the merchant to try to prevent the order from being delivered. In addition, Klarna attempts to cancel the order automatically by sending notification to Magento.