Magento Commerce, 2.2.x

Configuring Email Reminders

Email reminder rules can be sent at regular intervals by the minute, hour, or day. The configuration determines how many emails are sent in a batch, and the store identity that appears as the sender of the message.

To configure email reminders:

1. On the Admin sidebar, tap Stores. Then under Settings, choose Configuration.
2. In the panel on the left, under Customers, choose Promotions.
3. Expand the Automated Email Reminder Rules section. Then, do the following:
a. Set Enable Reminder Emails to “Yes.”
b. To set how often Magento checks for new customers who qualify automated email reminders, set Frequency to one of the following:
  • Minute Intervals
  • Hourly
  • Daily
c. Set the appropriate Interval, based on the Frequency setting. Then, set Start Time to the hour, minute, and second the email is sent, based on a 24-hour clock.
d. To limit the number of emails that can be sent in a batch, enter the number in the Maximum Emails per One Run field.
e. To avoid repeated attempts to send failed email, enter the maximum number of attempts in the Email Send Failure Threshold field.
f. Set Reminder Email Sender to the store contact that appears as the sender of the reminder email.
4. When complete, tap Save Config.