A credit memoA document issued by the merchant to a customer to write off an outstanding balance because of overcharge, rebate, or return of goods. is a document that shows the amount that is due the customer for a full or partial refund. The amount can be applied toward a purchase, or refunded to the customer. You can print a credit memo for a single order, or for multiple orders as a batch. Before a credit memo can be printed, it must first be generated for the order. The credit memo grid lists the credit memos that have been issued. to customers.
The methods that are available to issue refunds depends on the payment method that was used for the order. Orders that were paid by credit card through a payment gatewayA service that charges your customers’ credit cards and sends the funds to your merchant account, for deposit into your business bank account. can be refunded online, by the payment processor. Orders that were paid COD or by check or money order are refunded offline.