Magento Open Source 2.2.x
Managing Your Account

The Klarna Merchant Portal makes it easy to manage orders, view transactions, and generate reconciliation reports. You can also manage your Klarna account settings, and add new users to your account.

Orders are captured with shipping details from the Magento AdminThe password-protected back office of your store where orders, catalog, content, and configurations are managed.. Klarna also supports post order processing for events such as cancellations, refunds, and fraud.


Klarna Merchant Portal

To manage orders:

1. Do one of the following:
  • In the main menu, choose Orders.
  • On the Klarna dashboard, choose Orders.
2. Follow the instructions to do any of the following:
  • Post Processing Events

    Event

    Action

    Canceled Order

    Sends cancel to Klarna.

    Full/Partial Capture

    Sends capture to Klarna.

    Full/Partial Refund

    Sends refund to Klarna.

    Deny

    If an approved order is later identified as fraudulent, Klarna requests the merchant to try to prevent the order from being delivered. In addition, Klarna attempts to cancel the order automatically by sending notification to Magento.