Magento for B2B Commerce, 2.2.x

Magento 2.2.x Notice: As outlined by the Magento Software Lifecycle Policy, Magento 2.2.x has reached the End-of-Support and will no longer receive quality fixes or documentation updates. To maintain your site's performance, security, and PCIPayment Card Industry: Refers to debit and credit cards and their associated businesses. compliance, upgrade to the latest version of Magento.

The online Magento 2.2.x User Guide is scheduled for removal, but will remain available in PDF for Open Source, Commerce, and Commerce for B2B.

Returns

A returned merchandise authorizationTo give a service permission to perform certain actions or to access resources. (RMA) can be granted to customers who request to return an item for replacement or refund. Typically the customer contacts the merchant to request a refund. If approved, a unique RMA number is assigned to identify the returned product. In the configuration, you can either enable RMA for all products, or allow RMA for only certain products. The Returns grid lists the current returned merchandise requests (RMAs) , and is used to enter new return requests.

RMAs can be issued for simple, grouped, configurable, and bundle product types. However, RMAs are not available for virtual products, downloadable products, and gift cards.


Returns