Magento Commerce 2.1.x

Refunds in Customer Account

Customers can track the status of their refunds and verify the balance of their store credit from the dashboard of their accounts.


Refund Detail

To view a refund from your customer account:

1. From the storefront, log into your customer account. Then, do one of the following:
  • Find the order in the list of Recent Orders, and click View.
  • In the panel on the left, choose My Orders. Then, find the order in the list and click View.
2. Tap the Refunds tab to view the details of the refund.
3. If the refund was applied to store credit, choose Store Credit in the panel on the left.

The amount refunded to your store credit appears in the list with the date and time of the action.


Amount Refunded to Store Credit