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When an order is placed, a sales order is created as a temporary record of the transaction. Payment has not been processed, and the order can still be canceled.
An invoiceA document that provides a detailed description of a purchase, including products purchased, quantity, price, shipping cost, sales tax, and total. is a record of the receipt of payment for an order. Multiple invoices can be created for a single order, each with as many, or as few of the purchased products that you specify. Depending on the payment action, payment can be automatically captured when the invoice is generated.
A shipment is a record of the products in an order that have been shipped. As with invoices, multiple shipments can be associated with a single order, until all of the products in the order are shipped.
A credit memoA document issued by the merchant to a customer to write off an outstanding balance because of overcharge, rebate, or return of goods. is a document that shows the amount that is owed to the customer. The amount can be applied toward a purchase, or refunded to the customer.
A return merchandise authorizationTo give a service permission to perform certain actions or to access resources. (RMA) can be granted to customers who request to return a product for a refund or replacement. If approved, an RMA number is assigned to identify the returned product. If the product is not replaced, either a credit memo can be issued, or the amount refunded to the customer.
A billing agreement is similar to a purchase order, except that it isn’t limited to a single purchase. During checkout, the customer chooses Billing Agreement as the payment method. A billing agreement streamlines the checkout processThe process of gathering the payment and shipping information that is necessary to complete the purchase of items in the shopping cart. In the final step, the customer reviews and places the order. because the customer doesn’t have to enter payment information for each purchase.
The Transactions page lists all payment activity that has taken place between your store and all payment systems, and provides access to more detailed information.