Magento Commerce, 2.0.11

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Configuring Returns

By default, customers can submit RMA requests from the storefront. Requests to return individual items are managed by the Enable RMA attributeA characteristic or property of a product; anything that describes a product. Examples of product attributes include color, size, weight, and price., which is available in the Advanced Settings section of each product record, under Autosettings. By default, the configuration settings are applied to the product. If Enable RMA is set to “No,” the product does not appear in the list of items that are available for return. An RMA can be generated only if there is an item in the order that is available for return. Changes to the value of the Enable RMA attribute apply to both new and existing orders.

Enable RMA for Product

To enable RMAs:

1. On the AdminThe password-protected back office of your store where orders, catalog, content, and configurations are managed. sidebarThe right or left column of a two-column page layout., tap Stores. Then under Settings, choose Configuration.
2. In the panel on the left, under Sales, choose Sales.
3. Expand the RMA Settings section. Then, do the following:
a. Set Enable RMA on Storefront to “Yes.”
b. Set Enable RMA on Product Level to “Yes.”
c. Set Use Store Address to one of the following:
  • Yes

    Choose “Yes” to have returned products sent to the store address.


    Choose “No,” and enter an alternate address where returned products are to be sent.

4. When complete, tap Save Config.