Magento Commerce, 2.0.11

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Processing Orders

When a customer places an order, a sales order is created as a temporary record of the transaction. The sales order has a status of “Pending” until payment is received. Sales orders can be canceled until an invoiceA document that provides a detailed description of a purchase, including products purchased, quantity, price, shipping cost, sales tax, and total. is generated. An easy way to think of it is this: Orders become invoices, and invoices become shipments. The Orders grid lists all orders, regardless of where they are in the workflow.


To view an order:

1. On the AdminThe password-protected back office of your store where orders, catalog, content, and configurations are managed. sidebarThe right or left column of a two-column page layout., tap Sales. Then under Operations, choose Orders.
2. Find the order in the grid, and in the Action column, click View.
  • A pending order can be modified, put on hold, canceled, or invoiced and shipped.
  • A completed order can be reordered and archived.