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The Now Online option on the Customers menu lists all customers and visitors who are currently in your store. Customer support representatives can use Online Now to help customers complete a purchase over the telephone. You can open the c ustomer’s account, and examine the contents of the shopping cartA grouping of products that the customer wishes to purchase at the end of their shopping session., add items to the cart, apply coupons, and submit the order. The length of the online session is set in the configuration, and determines how long the customer’s activity is visible from the AdminThe password-protected back office of your store where orders, catalog, content, and configurations are managed.. By default, a customer’s online session lasts fifteen minutes.
|1.||On the Admin sidebarThe right or left column of a two-column page layout., tap Customers.|
|2.||Choose Online Now.|
To learn more, see: Managing a Shopping Cart.
|1.||On the Admin sidebar, tap Stores. Then under settings, choose Online Now.|
|2.||In the panel on the left under Customers, select Customer Configuration.|
|3.||Click to expand the Online Customers Options section.|
|4.||In the Online Minutes Interval field, enter the number of minutes before an online expires. Leave the field empty to accept the default of fifteen minutes.|
|5.||When complete, tap Save Config .|
The customer ID of a registered customer.
The first name of a registered customer.
The last name of a registered customer.
The email address of a registered customer.
The date and time of the customer’s last activity in yur store.
Options include: Customer / Visitor