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For the security of your business, user accounts are locked after six failed attempts to log in to the AdminThe password-protected back office of your store where orders, catalog, content, and configurations are managed.. Any user account that is currently locked appears in the grid. The account can be unlocked by any other user with full Administrator permissions.
In the configuration, you can set the maximum number of times an Admin user can try to loginThe process of signing into an online account. before the account is locked. To learn more, see: Configuring Admin Security.
To unlock an admin account:
|1.||On the Admin sidebarThe right or left column of a two-column page layout., tap System. Then under Permissions, choose Locked Users.|
|2.||In the grid, mark the checkbox of the locked account.|
|3.||In the upper-left corner, set the Actions control to “Unlock.”|
|4.||Tap Submit to unlock the user account.|