Magento 1.x Software Support Notice
For Magento Commerce 1, Magento is providing software support through June 2020. Depending on your Magento Commerce 1 version, software support may include both quality fixes and security patches. Please review our Magento Software Lifecycle Policy to see how your version of Magento Commerce 1 is supported.
Unlocking Admin Accounts
To unlock an admin account:
|1.||On the Admin menu, select System > Permissions > Locked.|
Any locked user accounts appear in the list.
|2.||In the list, select the checkbox of the locked account.|
|3.||In the upper-right corner, set the Actions control to “Unlock.”|
|4.||Click the Submit button to unlock the user account.|