Magento Commerce, 1.14.x

Magento 1.x Software Support Notice
For Magento Commerce 1, Magento is providing software support through June 2020. Depending on your Magento Commerce 1 version, software support may include both quality fixes and security patches. Please review our Magento Software Lifecycle Policy to see how your version of Magento Commerce 1 is supported.

Unlocking Admin Accounts

For the security of your business, user accounts are locked after six failed attempts to log in to the Admin. The account can be unlocked by any other user with full Administrator permissions.

To unlock an admin account:

1. On the Admin menu, select System > Permissions > Locked.

Any locked user accounts appear in the list.

2. In the list, select the checkbox of the locked account.
3. In the upper-right corner, set the Actions control to “Unlock.”
4. Click the Submit button to unlock the user account.