Magento 1.x Software Support Notice
For Magento Commerce 1, Magento is providing software support through June 2020. Depending on your Magento Commerce 1 version, software support may include both quality fixes and security patches. Please review our Magento Software Lifecycle Policy to see how your version of Magento Commerce 1 is supported.
Update a Shopping Cart
To begin an assisted shopping session, the customer must be logged into the account dashboard, to make the information available. If the customer doesn’t have an account, you can create one. What service!
|1.||On the Admin menu, select Customers > Manage Customers.|
|2.||In the list, click to open the customer record in edit mode. To find a customer record in a hurry, enter the customer name in the filter control, and click the Search button.|
When the customer record opens, the first thing you'll notice is that the Last Logged In value is “(Online).”
|3.||In the panel on the left, select Shopping Cart.|
|4.||Click Manage Shopping Cart to enter assisted shopping mode. Then, do any of the following:|
|1.||In the Apply Coupon Code section, enter the code.|
|2.||Click the Apply button.|
|1.||Click to expand the Add to Shopping Cart by SKU section.|
|2.||Enter the SKU and Qty to be ordered.|
|1.||Click to expand the Wishlist section.|
|2.||By default, it is set to transfer all items in the wishlist. If there are multiple items, select the checkbox of the items that you do not want to transfer, and set Qty to Add to 0.|
Customer service reps can remove items from a cart by setting the quantity to 0 and updating the cart. However, only the customer can move items from the cart to the wishlist or to the product compare list.
|3.||Follow the same procedure to add items from the remaining sections:|
- Products in Comparison List
- Recently Compared Products
- Recently Viewed Products
- Last ordered items
|4.||When complete, click the Add Selected Products to the Shopping Cart button.|
|5.||Ask the customer to press F5 to refresh the page, so the products appear in the cart.|
At this point, the customer can continue shopping and checkout unassisted, or have the customer service representative create the order.
|6.||To create an order, click the Create Order button, and follow the normal process to create an order for the customer.|