Magento Commerce, 1.14.x

Magento 1.x Software Support Notice
For Magento Commerce 1, Magento is providing software support through June 2020. Depending on your Magento Commerce 1 version, software support may include both quality fixes and security patches. Please review our Magento Software Lifecycle Policy to see how your version of Magento Commerce 1 is supported.

PayPal Fraud Management Filters

Magento Commerce supports PayPal fraud management filters for owners of Website Payments Pro PayPal accounts. The filters can be used for orders that are paid by PayPal Express Checkout or PayPal Website Payments Pro. Fraud management filters are managed through your PayPal merchant account.

PayPal FMFs make it easier for merchants to detect and respond to fraudulent transactions. FMFs can be configured to flag, hold for review, or deny riskier payments. Magento order status values are changed according to these settings. This section describes the processing of suspected fraudulent orders for different filter action settings.

You can manage your fraud filters in your PayPal merchant account.

  • Filter Actions

    Action

    Description

    Review

    If you set the filter action to “Review,” the suspected order receives the status ”Payment Review” when the order is placed. You can review the order and approve, or cancel the payment in the Admin, or on the PayPal side.

    To deny the payment from the Admin, click the Deny Payment button in the upper-right corner of the page. The order status changes to “Canceled,” the transaction is reverted, and funds are released on the customer’s account. The corresponding information is added in the Comments History section of the order view.

    When you click the Accept Payment or the Deny Payment buttons, no new transactions for the order are created.

    If you change the status of the transaction on the PayPal site, you must click the Get Payment Update button in the upper-right corner of the Order page in the Magento Admin to apply the changes. If you click Accept Payment or Deny Payment, the changes made at the PayPal site are applied.

    Deny

    If you set the filter action to “Deny,” the suspected order cannot be placed by the customer, because the corresponding transaction is rejected by PayPal.

    Flag

    If you set the filter action to “Flag,” the suspected order gets the status ”Processing” when it is placed. The corresponding transaction is marked with a “flag” in the list of the merchant account transactions.