Magento Commerce, 1.14.x

Magento 1.x Software Support Notice
For Magento Commerce 1, Magento is providing software support through June 2020. Depending on your Magento Commerce 1 version, software support may include both quality fixes and security patches. Please review our Magento Software Lifecycle Policy to see how your version of Magento Commerce 1 is supported.

RMA Workflow

  • Customer requests authorization to return merchandise. A customer requests an RMA. Logged in registered customers and guests can request RMAs. You can also make a request for an RMA from the Admin.

    Request is authorized or denied. After considering the request, you can authorize it partially, completely, or cancel the request.

    Create shipment order. If you authorize the return and agree to pay for the return shipment, you can create a shipment order with a supported carrier from the Admin.

    Merchandise is returned. The customer returns the merchandise.

    Returned merchandise is evaluated for approval. Returned merchandise is evaluated and approved completely, partially, or canceled.