Magento Commerce, 1.14.x

Magento 1.x Software Support Notice
For Magento Commerce 1, Magento is providing software support through June 2020. Depending on your Magento Commerce 1 version, software support may include both quality fixes and security patches. Please review our Magento Software Lifecycle Policy to see how your version of Magento Commerce 1 is supported.

Shipping Methods for Returns

Magento Enterprise Edition has advanced integration with UPS, USPS, DHL, and FedEx that can be used for return products shipments. If you authorize a return, you can create a shipment order in a shipping carrier system and print a shipping label from the RMA management section of the Admin.

Enable for RMA
Enable for RMA

To enable shipping methods to be used for RMA:

1. On the Admin menu, select System > Configuration.
2. Set Current Configuration Scope to the applicable website.
3. In the panel on the left, under Sales, select Shipping Methods.
4. Click to expand the section for each carrier that you plan to use for RMAs. Then, do the following:
5. Set Enabled for RMA to “Yes.”
6. When complete, click the Save Config button.

Using shipping integration requires that store addresses and shipping methods to be configured correctly. To learn more, see: Shipping Labels.

RMA shipping expenses are not included in the Shipping reports.