Magento Commerce, 1.14.x

Magento 1.x Software Support Notice
For Magento Commerce 1, Magento is providing software support through June 2020. Depending on your Magento Commerce 1 version, software support may include both quality fixes and security patches. Please review our Magento Software Lifecycle Policy to see how your version of Magento Commerce 1 is supported.

Guest RMA Requests

Magento Enterprise Edition includes a link in the footer that can be used by guests to manage their orders and returns. The link appears in the footer only during a guest session.

To submit a request for a return:

1. In the footer of the store, click the Orders and Returns link.
Orders and Returns
Orders and Returns
2. Complete the form as follows:
  • Order ID
  • Billing Last Name (as it is specified in the order billing address)
  • Find Order By: The possible values are Email Address and ZIP Code
  • Email Address/Billing ZIP Code: Depends on the selection in the Find Order By field

Then, click the Continue button.

3. When the completed order appears, click the Return link in the upper-right corner.
4. Complete the remaining information in the same way as a request made from a customer account.