Magento 1.x Software Support Notice
For Magento Commerce 1, Magento is providing software support through June 2020. Depending on your Magento Commerce 1 version, software support may include both quality fixes and security patches. Please review our Magento Software Lifecycle Policy to see how your version of Magento Commerce 1 is supported.
Guest RMA Requests
To submit a request for a return:
|1.||In the footer of the store, click the Orders and Returns link.|
|2.||Complete the form as follows:|
- Order ID
- Billing Last Name (as it is specified in the order billing address)
- Find Order By: The possible values are Email Address and ZIP Code
- Email Address/Billing ZIP Code: Depends on the selection in the Find Order By field
Then, click the Continue button.
|3.||When the completed order appears, click the Return link in the upper-right corner.|
|4.||Complete the remaining information in the same way as a request made from a customer account.|