Magento Commerce, 1.14.x

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RMA Item Attributes

There are four system attributes related to RMAs: Resolution, Item Condition, Reason to Return and Other. These fields are completed by the customer who requests an RMA, and can be later edited from the Admin. If you want customers to include other information, you can create additional item attributes. You can also change the existing options for the system attributes. To learn more about working with attributes, see: Managing Attributes.

Manage RMA Items Attributes
Manage RMA Items Attributes

To manage RMA item attributes:

1. On the Admin menu, select Sales > RMA > RMA Item Attributes.
2. Complete the Attribute Properties as described in the Field Descriptions section below.
3. In the Frontend Properties section, do the following:
a. If you want the attribute to be included in the fields that the customer completes, set Show on Frontend to “Yes.”
b. To determine the order in which this property is listed with others, enter a number in the Sort Order field. A value of zero has the highest priority.
c. Unless you have a customized form, accept the Forms to Use in default value of “Default EAV Form.”
Attribute Properties
Attribute Properties
4. In the panel on the left, select Manage Labels / Options. Then for each store view, enter a label to identify the field during data entry.
Manage Titles (Size, Color, etc.)
Manage Titles (Size, Color, etc.)
5. When complete, click the Save Attribute button.
  • RMA System Attributes




    The quantity of the product items that a customer wants to return. This field does not appear for complex products with multiple options. The customer specifies the quantity to return for each simple product in the Item field.

    Item Condition

    Describes the condition of the returned item. Options include:




    Reason to Return

    By default, the following values are available: Options include:

    Wrong Color

    Wrong Size

    Out of Order


    If Other is selected, an additional text field appears to explain the reason for the return.

    Desired Resolution

    Indicates the way the customer wants to resolve the situation. Options include:



    Store Credit

  • Field Descriptions




    Attribute Code


    (Required) A unique identifier for internal use. The code can include a combination of lowercase letters (a-z) and numbers (0-9), but must begin with a letter. The Attribute Code cannot include any special characters or spaces, although an underscore (_) can be used to indicate a space.

    Input Type


    Determines the input type that is used for data entry in the store. Options include:

    Text Field

    Text Area


    Image File

    Default Value


    The initial value that appears in the field, to assist the customer in data entry.

    Input Validation


    To perform a validation check on the data, choose the data type that applies to the value entered in the field. Options include:



    Numeric Only

    Alpha Only



    Minimum Text Length


    Determines the minimum number of characters that can be entered in the field.

    Maximum Text Length


    Determines the maximum number of characters that can be entered in the field.

    Values Required


    Determines if a value must be entered into the field before the RMA request can be saved. Options include: Yes / No

    Input/Output Filter


    Options include:


    Strip HTML Tags

    Escape HTML Entries