Magento Commerce, 1.14.x

Magento 1.x Software Support Notice
For Magento Commerce 1, Magento is providing software support through June 2020. Depending on your Magento Commerce 1 version, software support may include both quality fixes and security patches. Please review our Magento Software Lifecycle Policy to see how your version of Magento Commerce 1 is supported.

RMA Email Configuration

You can configure Magento to send email notifications to a customer at different stages of RMA processing. There are four sections to complete, but the process is essentially the same. Enable the email, and select the sender and template for each.

To enable and configure RMA email notifications:

1. On the Admin menu, select System > Configuration.
2. If applicable, set Current Configuration Scope to the website where the configuration applies.
3. In the panel on the left, under Sales, select Sales Emails.
4. Click to expand the RMA section, and complete the fields as needed.
RMA
RMA
5. Click to expand the RMA Authorization section, and complete the fields as needed.
6. Click to expand the RMA Admin Comments section. Then, complete the fields as needed for email that is sent when the administrator adds a comment to an RMA.
7. Click to expand the RMA Customer Comments section. Then, complete the fields as needed to configure the email that is sent when a customer adds a comment to an RMA.
8. When complete, click the Save Config button.