Magento Commerce, 1.14.x

Magento 1.x Software Support Notice
For Magento Commerce 1, Magento is providing software support through June 2020. Depending on your Magento Commerce 1 version, software support may include both quality fixes and security patches. Please review our Magento Software Lifecycle Policy to see how your version of Magento Commerce 1 is supported.

RMA Configuration

RMA requests are always available from the Admin, unless they has been disabled in the configuration. Customers can submit requests for RMAs only if it is set up in the configuration.

Availability for RMA for separate items can be configured using the Enable RMA system attribute. This system attribute is available for simple, grouped, configurable, and bundle products.

The Enable RMA attribute is available on the General tab of the product view. By default, it is set to Use Config and configuration settings are applied. If you set it to No, the product will not appear in the list of items available for return, in both frontend and backend returns. Changes to the Enable RMA attribute apply to products in existing orders, as well.

Enable RMA for Product
Enable RMA for Product

To configure RMAs:

1. On the Admin menu, select System > Configuration.
2. In the upper-left corner, set Current Configuration Scope to the website where the configuration applies.
3. In the panel on the left, under Sales, select Sales.
4. Click to expand the RMA Settings section.
5. Complete the fields as described below.
6. When complete, click the Save Config button.

If all items in the order are configured as not available for return, an RMA cannot be created for the order from either the store or Admin.