Magento Commerce, 1.14.x

Magento 1.x Software Support Notice
For Magento Commerce 1, Magento is providing software support through June 2020. Depending on your Magento Commerce 1 version, software support may include both quality fixes and security patches. Please review our Magento Software Lifecycle Policy to see how your version of Magento Commerce 1 is supported.

Return Merchandise Authorization

A return merchandise authorization (RMA) can be granted to the purchaser of a product who has requested to return it for a refund or replacement. Typically customers submit RMA requests through their account dashboard or by contacting the merchant. If approved, a unique RMA number is assigned to identify the returned product. In the configuration, you can either enable RMA for all products, or allow RMA for only certain products.

RMAs can be issued for Simple, Grouped, Configurable, and Bundle product types. However, RMAs are not available for virtual products, downloadable products, and gift cards.