Paying with Store Credit
The customer must be logged in during checkout to pay with store credit. During the Payment Information step of the checkout process, a “Use Store Credit” checkbox appears above the payment methods, with the balance in parentheses. If the available balance is greater than the order grand total, the enabled payment methods disappear when the checkbox is selected. During Order Review, the amount of store credit applied to the order appears with the order totals, and is subtracted from the grand total. The customer’s store credit balance is adjusted when the order is placed.
Orders paid with store credit cannot be refunded. Credit memos will not be available. To refund such an order, it must be canceled and the balance manually increased in the customer’s account. If an order is partially paid with store credit, the amount paid with store credit cannot be refunded. Again, the amount must be manually be added to the customer’s account.
To view a credit balance:
||On the Admin menu, select Customers > Manage Customers.
||In the list, click to open a customer record in edit mode.
||In the panel on the left, select Store Credit.
|To refund to store credit:
On the New Credit Memo page, enter either a full or partial amount of the refund to be applied to the customer’s store credit.