Magento Commerce, 1.14.x

Magento 1.x Software Support Notice
For Magento Commerce 1, Magento is providing software support through June 2020. Depending on your Magento Commerce 1 version, software support may include both quality fixes and security patches. Please review our Magento Software Lifecycle Policy to see how your version of Magento Commerce 1 is supported.

Paying with Store Credit

The customer must be logged in during checkout to pay with store credit. During the Payment Information step of the checkout process, a “Use Store Credit” checkbox appears above the payment methods, with the balance in parentheses. If the available balance is greater than the order grand total, the enabled payment methods disappear when the checkbox is selected. During Order Review, the amount of store credit applied to the order appears with the order totals, and is subtracted from the grand total. The customer’s store credit balance is adjusted when the order is placed.

Orders paid with store credit cannot be refunded. Credit memos will not be available. To refund such an order, it must be canceled and the balance manually increased in the customer’s account. If an order is partially paid with store credit, the amount paid with store credit cannot be refunded. Again, the amount must be manually be added to the customer’s account.