Reward point balances can be managed by admin users per customer. If enabled for the storefront, customers can view the details of their points balance from the Reward Points tab in their account dashboard. It displays the balance, current exchange rate, maximum and minimum limits, subscription status (with ability to edit), and (if enabled) balance history. There is also a link to the Rewards Points landing page.
To apply reward points to a customer balance:
|1.||On the Admin menu, select Customers > Manage Customers.|
|2.||Click to open the customer record. Then, in the panel on the left, select Reward Points.|
From this view, the admin user can view and edit (add to or subtract from) the customer’s points balance per website, and edit the customer’s email notification status. Additionally, this view includes a detailed history of each accrual, redemption, and expiration of points, including timestamp, exchange rate, and reason for balance change.