Magento 1.x Software Support Notice
For Magento Commerce 1, Magento is providing software support through June 2020. Depending on your Magento Commerce 1 version, software support may include both quality fixes and security patches. Please review our Magento Software Lifecycle Policy to see how your version of Magento Commerce 1 is supported.
Sharing Your Account
Your Magento account contains information that can help trusted employees and service providers manage your site. As the primary account holder, you can grant either full or limited access to other Magento account holders. For example, you might want to give someone the ability to open a support ticket or download resources.
When your account is shared, all sensitive information, such as your billing history or credit card information, remains protected. It is not shared at any time with other users.
For a demonstration of shared accounts, see the video, “Giving and Getting Shared Access” in the “Resources for Merchants” section of your Magento account.
All actions taken by users who have shared access to your account are your sole responsibility. Magento Inc. is not responsible for any actions taken by users to whom you grant shared account access.
|1.||If the person that you want to give shared access doesn’t have an account, have them create an account from the Magento site.|
Then, ask them to provide you with the following information from their account:
Magento Account ID
The Magento account ID is in the upper-left corner of the account dashboard, under “My Account.”
The email address can be found under Account Settings.
|2.||Log in to your Magento account.|
|3.||In the panel on the left, select Shared Access. Then, click Add New User.|
|4.||In the New User Information section, enter the Acct ID and Email address from the new user’s Magento account.|
|5.||In the Shared Information section, do the following:|
|a.||Enter a Sharename to identify the shared account. The Sharename appears as an option in the Switch Accounts list, and is also the title of the shared account page. Choose a name that identifies the account owner. For example, “Jane’s Account.”|
|b.||To share your contact information with the new user, select the checkbox next to each item you want to share:|
- Your Email
- Your Phone
|6.||Under Grant Account Permissions to the New User, select the checkbox of each account component that you want to share.|
|7.||When complete, click the Create Shared Access button.|
You are notified when the new role is saved, and an email invitation is sent to the new user with instructions to access the shared account. In your account, the new user appears in the Manage Users & Permissions section of the Shared Access page.
|1.||When you receive an invitation to a shared account, the first thing you must do is log in to your own Magento account.|
|2.||In the upper-right corner, set Switch Accounts to the shared account.|
The shared account displays a welcome message and contact information. The panel on the left includes only the items that you have permission to use.
|3.||When you are ready to return to your own account, set Switch Accounts to “My Account.”|