Magento 1.x Software Support Notice
For Magento Commerce 1, Magento is providing software support through June 2020. Depending on your Magento Commerce 1 version, software support may include both quality fixes and security patches. Please review our Magento Software Lifecycle Policy to see how your version of Magento Commerce 1 is supported.
Customer Store Credit
Customers can apply a gift card balance toward their store credit. There is a link to the Gift Card tab. (For Virtual or Combined gift cards, the email sent to the recipient also includes a link to the Gift Card tab). The customer can enter the gift card code, and redeem the gift card to transfer the balance. For the balance to be transferable, the gift card account must be set to be redeemable.