Magento Open Source 2.2.x
Product Alerts

Customers can subscribe to two types of alerts by email: price change alerts and in-stock alerts. For each type of alert, you can determine if customers are able to subscribe, select the email template that is used, and identify the sender of the email.


Sign Up for Price Alert

When price change alerts are enabled, a “Sign up for price alert” link appears on every product page. Customers can click the link to subscribe to alerts related to the product. Guests are prompted to open an account with your store. Whenever the price changes, or the product goes on special, everyone who has signed up to be notified receives an email alert.

The in-stock alert creates a link called “Sign up to get notified when this product is back in stock” for every product that is out of stock. Customers can click the link to subscribe to the alert. When the product is back in stock, customers receive email notification that the product is available. Products with alerts have a Product Alerts tab in the Product Information panel that lists the customers who have subscribed to an alert.

To set up product alerts:

1. On the Admin sidebar, tap Stores. Then under Settings, choose Configuration.
2. In the panel on the left under Catalog, choose Catalog.
3. Click to expand the Product Alerts section, and do the following:
a. To offer price change alerts to your customers, set Allow Alert When Product Price Changes to “Yes.”
b. Set Price Alert Email Template to the template that you want to use for the price alert notifications.
c. To offer alerts when out-of-stock products become available again, set Allow Alert When Product Comes Back in Stock to “Yes.”

The “Sign up to get notified when this product is back in stock” message appears only when Inventory Stock Options - Display Out of Stock Products is set to “Yes.”

d. Set Stock Alert Email Template to the template that you want to use for product stock alerts.
e. Set Alert Email Sender to the store contact that you want to appear as the sender of the email alert.
4. When complete, tap  Save Config .