Magento Commerce, 1.14.x

RMA Workflow

  • Customer requests authorization to return merchandise. A customer requests an RMA. Logged in registered customers and guests can request RMAs. You can also make a request for an RMA from the Admin.

    Request is authorized or denied. After considering the request, you can authorize it partially, completely, or cancel the request.

    Create shipment order. If you authorize the return and agree to pay for the return shipment, you can create a shipment order with a supported carrier from the Admin.

    Merchandise is returned. The customer returns the merchandise.

    Returned merchandise is evaluated for approval. Returned merchandise is evaluated and approved completely, partially, or canceled.