Guest RMA Requests
Magento Enterprise Edition includes a link in the footer that can be used by guests to manage their orders and returns. The link appears in the footer only during a guest session.
To submit a request for a return:
||In the footer of the store, click the Orders and Returns link.
Orders and Returns
||Complete the form as follows:
- Order ID
- Billing Last Name (as it is specified in the order billing address)
- Find Order By: The possible values are Email Address and ZIP Code
- Email Address/Billing ZIP Code: Depends on the selection in the Find Order By field
Then, click the Continue button.
||When the completed order appears, click the Return link in the upper-right corner.
||Complete the remaining information in the same way as a request made from a customer account.