RMA Item Attributes
There are four system attributes related to RMAs: Resolution, Item Condition, Reason to Return and Other. These fields are completed by the customer who requests an RMA, and can be later edited from the Admin. If you want customers to include other information, you can create additional item attributes. You can also change the existing options for the system attributes. To learn more about working with attributes, see: Managing Attributes.
To manage RMA item attributes:
|1.||On the Admin menu, select Sales > RMA > RMA Item Attributes.|
|2.||Complete the Attribute Properties as described in the Field Descriptions section below.|
|3.||In the Frontend Properties section, do the following:|
|a.||If you want the attribute to be included in the fields that the customer completes, set Show on Frontend to “Yes.”|
|b.||To determine the order in which this property is listed with others, enter a number in the Sort Order field. A value of zero has the highest priority.|
|c.||Unless you have a customized form, accept the Forms to Use in default value of “Default EAV Form.”|
|4.||In the panel on the left, select Manage Labels / Options. Then for each store view, enter a label to identify the field during data entry.|
|5.||When complete, click the Save Attribute button.|
RMA System Attributes
The quantity of the product items that a customer wants to return. This field does not appear for complex products with multiple options. The customer specifies the quantity to return for each simple product in the Item field.
Describes the condition of the returned item. Options include:
Reason to Return
By default, the following values are available: Options include:
Out of Order
If Other is selected, an additional text field appears to explain the reason for the return.
Indicates the way the customer wants to resolve the situation. Options include:
(Required) A unique identifier for internal use. The code can include a combination of lowercase letters (a-z) and numbers (0-9), but must begin with a letter. The Attribute Code cannot include any special characters or spaces, although an underscore (_) can be used to indicate a space.
Determines the input type that is used for data entry in the store. Options include:
The initial value that appears in the field, to assist the customer in data entry.
To perform a validation check on the data, choose the data type that applies to the value entered in the field. Options include:
Minimum Text Length
Determines the minimum number of characters that can be entered in the field.
Maximum Text Length
Determines the maximum number of characters that can be entered in the field.
Determines if a value must be entered into the field before the RMA request can be saved. Options include: Yes / No
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