Magento Commerce, 1.14.x

Return Merchandise Authorization

A return merchandise authorization (RMA) can be granted to the purchaser of a product who has requested to return it for a refund or replacement. Typically customers submit RMA requests through their account dashboard or by contacting the merchant. If approved, a unique RMA number is assigned to identify the returned product. In the configuration, you can either enable RMA for all products, or allow RMA for only certain products.

RMAs can be issued for Simple, Grouped, Configurable, and Bundle product types. However, RMAs are not available for virtual products, downloadable products, and gift cards.