Magento Community Edition, 1.9.x

Shopping Assistance

Customers sometimes need assistance to complete a purchase. Some customers like to shop online, but would rather the order by phone. While you’re on the phone, the customer might decide to take advantage of a coupon. To complete the sale, you must know how to edit the contents of the shopping cart, apply the discount from the coupon, and complete the order from the Admin—all while the customer is on the phone. No problem!

You can offer immediate shopping cart assistance to any customer who has registered for an account with your store. The Manage Shopping Cart tool gives you the ability to edit the contents of the customer’s shopping cart in real time, from the Admin of your store. Customer Service reps can see the contents of a customer’s shopping cart while the customer is on the phone, and the changes can be seen by the customer immediately after the page is refreshed.