Magento Open Source, 1.9.x

Order Process Overview

  • Order submitted. During checkout, the customer reviews the order, agrees to the Terms and Conditions, and clicks the Place Order button. Customers receive a confirmation of their orders, with a link to their customer account.

    Order “Pending.” Before payment is processed the status of a sales order is “Pending.” At this point, the order can still be canceled.

    Payment received. Depending on the payment method, you, may be notified when the transaction is authorized and in some cases, processed. The status of the invoice is now “Processing.”

    Order invoiced. Sometimes an order is invoiced before payment is received. In this example, the invoice is generated and submitted after the credit card payment has been authorized and processed. After the invoice is generated and submitted, a copy is sent by email to the customer.

    Order “Processing.” When the customer logs into his account to check on the order, the status is still "Processing."

    Order shipped. The shipment is submitted, and packing slips printed. You ship the package, and the customer is notified by email. Congratulations! You’re in business.